MyEdge FAQs

On July 29th, we will be upgrading our MyEdge customer portal to make shopping with Miller Edge more efficient than ever. As we transition to the upgraded MyEdge, you may have some questions. Here are some frequently asked questions to assist you during this period:

Q: What are the new features of the upgraded MyEdge?

A: The upgraded portal enhances your shopping experience with a host of new features, including:

• Enhanced ordering
• Simplified checkout
• Detailed order history
• Improved navigation
• Bulk ordering
• Collaborative features <
• Advanced search and filter options
• And more!
  

Q: Are there any changes to the login process?

A: You will need to update your login password prior to logging into the portal after July 29, 2024. All current MyEdge user, you will receive an email linking you to a password reset page. If you do not receive your invitation email on July 29, 2024, click “Reset My Password” on the MyEdge login page.

Q: Can I still access my past order history on MyEdge?

A: No, your past order, invoice, and return history will not be migrated to the new portal. However, you can request access to past records by contacting our support team. We are here to assist you with any information you need.

Q: Will I need to re-enter all my billing and shipping information?

A: Your billing and physical addresses will automatically carry over to the new portal. However, you will need to re-enter any additional shipping addresses into the new MyEdge address book. We recommend reviewing your account details during your first login to ensure accuracy and that everything is up-to-date.

Q: Can I provide feedback or suggestions for further improvements to the portal?

A: Absolutely! We value your input and actively seek feedback to enhance our services. You will find a link to a feedback form on the login page where you can submit your suggestions or report any issues you encounter. Additionally, you can also contact us directly by calling 800-220-3343 or emailing info@milleredge.com.

Q: How secure is the upgraded portal?

A: Your security is a top priority. The upgraded portal incorporates the latest security measures to safeguard your data and transactions. This includes encryption protocols, access controls, and regular security audits to ensure compliance with industry standards.

Q: Will there be training or resources available to help me navigate the new portal?

A: Yes, we recognize that adapting to a new platform can be challenging. To assist you, we offer a comprehensive help section that includes video tutorials and user guides. These resources are designed to help you become acquainted with the features and functionalities of the upgraded portal, ensuring a smooth transition.

Q: How do I request additional assistance with the portal?
A: Customer support is available to assist you with any questions you may have about the portal. You can contact support by calling 800-220-3343 or by emailing info@milleredge.com.